AUGUSTA, Maine – Today, Marshall Communications—an award-winning public relations and marketing agency based in Maine—announced the launch of a crisis communications division, in conjunction with retired Maine Department of Public Safety spokesman Steve McCausland. The new division will provide clients with communications planning in advance of crises, as well as assistance during times of major events.

After more than three decades with Maine Public Safety, McCausland will serve as a “Communications Specialist” for the Marshall team. He will be available for media training, crisis communications and planning, and spokesperson and executive training and coaching before and during ongoing events. Most notably, McCausland and Marshall plan to team up to provide assistance and guidance to businesses, local, county and state government, and organizations and groups on crisis communications. The move shows the continued growth and innovation of Marshall Communications, which celebrates 30 years of business in April 2021.

Marshall Communications Launches Crisis Communications Division
Steve McCausland, new communications specialist with CEO Nancy Marshall.

Having someone of McCausland’s caliber and experience on my team is a tremendous point of pride for me,” said Nancy Marshall, founder and CEO of Marshall Communications. “For three decades Steve spoke for the Maine State Police, State Fire Marshal’s Office and Maine Drug Enforcement Agency. I am pleased to be able to offer crisis communications planning, coaching, and training services, as well as ‘spokesperson for hire’ services in partnership with Steve. There is no one in Maine who is better qualified for this work. Having a vital, growing business involves constantly evolving to meet the needs of the marketplace and this addition to our team takes our agency to the next level both statewide and nationally.”

“It was only a year ago that I was in Farmington to assist with the details of one of the worst explosions in Maine history,” said McCausland. “Now in retirement, I still have the desire to help organizations face crisis situations in communicating clearly and concisely with the media. Nancy approached me about five years ago to ask me about joining her team, and now that I am retired, I want to continue to share my knowledge and experience with this new partnership.”

To schedule an interview, please contact Nancy Marshall. For more information, please visit


About Marshall Communications:
Marshall Communications provides award-winning marketing and public relations services for local, national and international businesses and organizations. Located in Augusta and Portland, Maine, the agency was founded in 1991 and specializes in tourism, outdoor recreation, education, health care and service industries. Marshall Communications was awarded the Maine Public Relations Council’s top honor, Best in Show, at the council’s 2018, 2017 and 2016 Golden Arrow Awards ceremonies. The agency’s founder, Nancy Marshall, hosts the weekly award-winning PR Maven® Podcast, available on all podcast players. For more information about Marshall Communications, visit