Charlene, part of the NMC team since 1997, works on the overall management of the agency and is involved in the management of all accounts. She has played a leadership role in executing the Maine Office of Tourism account since 1998. Her knowledge of the Maine tourism industry is impressive, as is her attention to detail, seamless follow through, and a knack for coming up with great story ideas that has earned her a sterling reputation with the media and the travel trade. She has planned hundreds of itineraries for press groups, tour operators, television production companies, guidebook writers, individual journalists and photographers. Charlene also shares her tourism and public relations expertise with businesses, attractions, chambers, and other tourism-related entities through the presentations she gives throughout the state.